FAQ
FREQUENTLY ASKED QUESTIONS
Getting Started
Keen is a health and wellness app that turns your daily movement into rewards. Join challenges, earn KENERGY points, and win real prizes—all while getting healthier and having fun.
You need to create an account to track your progress, earn KENERGY, and join challenges.
Keen is available on both iOS and Android.
Yes, but you won’t be able to track your steps, calories, or distance—so you won’t earn points or join challenges until you connect.
KENERGY Points
KENERGY is earned from steps, calories burned, and distance moved. The more you move, the more you earn.
Yes, points expire after a set period—so keep moving and redeem them regularly.
Not at the moment, but this feature may come in the future.
Challenges & Rewards
Challenges are time-limited competitions where users move to earn KENERGY, climb leaderboards, and win prizes. Each challenge has its own rules, duration, and prize pool.
No! Most challenges are free to join. Some special ones require a QR code to access.
Prizes vary depending on the challenge—supplements, apparel, health services, or even exclusive products. Some can be delivered, others must be picked up in the country of the challenge.
Yes, every challenge has a live leaderboard that updates instantly.
Shopping & Redemption
You can redeem points on the Keen store for supplements and clothing, or with select Keen partners.
Challenges are open worldwide, but some prizes must be picked up locally based on the challenge location.
Referrals & Community
Absolutely. Keen has a referral program:
- Earn bonus KENERGY when your invited friends sign up and start moving.
- Every referral gives you an entry into our monthly prize draw.
Yes. They can apply via our contact form and become part of the Keen partner network.
Easy. Tag the user or send us a message with their username. We take fair play seriously.
Accounts & Privacy
Yes, you can delete your account at any time. Just note that deleted accounts cannot be recovered.
Your privacy matters. We never sell your data, and we only use your information to improve your experience on Keen.
Your privacy matters. We never sell your data, and we only use your information to improve your experience on Keen.
Troubleshooting
Make sure your health app (like Apple Health or Garmin) is connected and syncing correctly. If you’re still having issues, try restarting the app or checking your permissions.
Leaderboard updates instantly. If you’re not showing, double-check that your data is syncing properly and that you’ve started moving.
Try resetting your password. If the issue continues, contact our support team through the app or website.
Unfortunately, deleted accounts can’t be recovered. You’ll need to start fresh with a new one.
Points only count from verified movement (steps, distance, and calories). If your tracking app didn’t sync or if there was unusual data, your points may not appear. Reach out if something looks off.
